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Všeobecné obchodní podmínky WOW Flowers


1.1. These terms and conditions (“T&C”) govern the contractual relationship between the WOW Flowers client (“Client”) and WOW Flowers (“Supplier”), Company ID: 07799012, with its registered office: Městská část Praha 13, Sluneční náměstí 2580/13, Praha 5, 150 00. 1.2. Supplier contact: WOW Flowers, email: info@wowflowers.me, mobile phone number +420731318021.


2.1. The subscription contract arises at the moment of the first delivery of flowers to the client or by payment of the subscription. 2.2. One can subscribe by filling out the web form at www.wowflowers.me or via email: info@wowflowers.me. 2.3. Flowers will typically be delivered to the client in person to their business office; in the absence of the client they will be delivered to the receptionist at their business office. 2.4. The subscription period is the period during which the supplier will be delivering flowers to the client.


3.1. The client is obliged to immediately notify the supplier of any changes to the delivery information filled out in the registration form. If the client fails to notify the supplier of the changes to the form, he/she will be responsible for the damages caused (e.g. flowers not delivered to the new address, deliveries stopped, etc.) 3.2. In case of a request for a temporary or permanent change of the address to which flowers are delivered, it is necessary to inform the supplier of the change by email (info@wowflowers.me) at least five business days before the date of the next delivery. 3.3. Subscription may be cancelled if the client fails to pay for the subscription within ten days of the due date or by agreement of the contracting parties. 3.4. The client is entitled to terminate the WOW Flowers subscription contract at any time by email: info@wowflowers.me. The contractual relationship negotiated for an indefinite period ends on the last calendar day of the month in which the client sent the notice to the supplier.


4.1. The supplier will confirm the subscription by sending an invoice to the client. Subscription payments are due each month on the calendar day on which the first subscription payment was made. 4.2. If the deliveries of ordered flowers begin but the client does not pay the subscription fee, then the supplier receives a claim for the flowers received by the client. If the client does not pay for the subscription before the due date, deliveries of flowers may be immediately terminated.


5.1. The client has the right to file a complaint with the supplier for the following reasons: failure to deliver flowers, delivery of damaged flowers, failure to fulfill the agreed service. Complaints and other remarks regarding the deliveries can be made at the email address info@wowflowers.me. 5.2. Complaints may be lodged no later than the first business day after the agreed flower delivery date. 5.3. In the case of a legitimate complaint, the supplier will either deliver a replacement flower or pay back a proportional amount of the subscription price to the client.5.4. The client is obliged to ensure free access to the delivery place stated in the registration form and to ensure that the ordered flowers can be handed over in a way that does not damage the flowers (including damage caused by weather) and that it is not possible for an unauthorized person to take the flowers. Otherwise, the client bears sole responsibility for any failure to deliver the flowers, damage to the flowers, or theft of the flowers.


6.1. Promotional campaigns are the activities of the supplier during which the supplier offers and provides special gifts, discounts, or other benefits to the client in the event that the subscription contract is concluded during the course of the promotional campaign. One is entitled to special gifts, discounts, and other benefits if he/she pays the subscription fee for the period. 6.2. The supplier’s obligation to deliver a special benefit expires if the client breaches the conditions set for a particular promotional campaign or if the client is in default on the payment of the subscription (failure to meet the due date). 6.3. Subscription payments made within the period of a special promotional campaign cannot be cancelled, and the number of flowers delivered cannot be reduced during this period.


7.1. The supplier processes personal data of the client in accordance with EU Regulation No. 2016/679 (“GDPR”) and the legislation of the Czech Republic. 7.2. The supplier acts as an administrator of personal data. Personal data will be processed to fulfill the contractual relationship between the supplier and the client and for direct marketing (in particular, promotional emails). The legal reason for the processing is the fulfillment of the contract, fulfillment of legal obligations and legitimate interest (direct marketing). 7.3. Personal data of the client will be processed to the extent of: name and surname, office/place of delivery of flowers, e-mail address, telephone number, identification number and tax identification number. 7.4. The supplier is authorized to use the services of subcontractors as processors for fulfilling the contract. Subcontractors are checked regarding the security of the processing of personal data. The supplier and subcontractors have a personal data processing agreement under which subcontractors are responsible for the security of personal data and thus they have direct responsibility for any leakage or misuse of the client’s personal data. 7.5. The supplier has taken legal, organizational and technical measures to protect the personal data processed in order to prevent unauthorized access to, modification, destruction or loss of data, unauthorized transmissions, other unauthorized processing or other misuse, and the supplier has also taken measures to ensure that all personal data processor obligations resulting from the legislation are continuously met. 7.6. The provision of personal data is a legal and contractual requirement. 7.7. The client’s personal data will be processed for the duration of the contract and the statutory deadlines. Personal data will be processed electronically in an automated manner. 7.8. The client has the right to request from the supplier access to his/her personal data pursuant to Article 15 of the GDPR, correction of personal data pursuant to Article 16 of the GDPR, or restriction of the processing pursuant to Article 18 of the GDPR. The client has the right to delete his/her personal data pursuant to Article 17 (1) (a), (c) to (f) of the GDPR. In addition, the client has the right to object to processing under Article 21 of the GDPR and the right to data transferability under Article 20 of the GDPR. The above rights may be exercised and any questions regarding the protection of personal data may be sent to info@wowflowers.me. 7.9. The supplier uses so-called cookies to improve the quality of their services, personalize offers, collect anonymous data, and for analytical purposes. By using the web interface the client agrees with the supplier’s use of cookies.


8.1. The supplier may manage the subscriptions (receiving orders, reminding the client of unpaid subscription fees, issuing invoices and other accounting and tax documents including complaints, changes, termination of subscription, etc.) according to these terms and conditions through a third party. 8.2. The contractual relationship between the client and the supplier is governed by the provisions of the Commercial Code. 8.3. The supplier may at any time decide to terminate these T&C, but that will not affect the subscription contracts concluded until that time. In the event that the supplier replaces these T&C with new ones, the supplier and the client may agree to change the content of the subscription contract so that the subscription contract will be subject to the new T&C from a certain date. 8.4. Special arrangements between the supplier and the client that deviate from these T&C take precedence. These T&C are valid from 1.1.2019.