Všeobecné obchodní podmínky WOW Flowers
1.1. These terms and conditions (“T&C”) govern the contractual relationship between the WOW Flowers client (“Client”) and WOW Flowers (“Supplier”), Company ID: 07799012, with its registered office: Městská část Praha 13, Sluneční náměstí 2580/13, Praha 5, 150 00. 1.2. Supplier contact: WOW Flowers, email: firstname.lastname@example.org, mobile phone number +420731318021.
2.1. The subscription contract arises at the moment of the first delivery of flowers to the client or by payment of the subscription. 2.2. One can subscribe by filling out the web form at www.wowflowers.me or via email: email@example.com. 2.3. Flowers will typically be delivered to the client in person to their business office; in the absence of the client they will be delivered to the receptionist at their business office. 2.4. The subscription period is the period during which the supplier will be delivering flowers to the client.
3. CHANGES IN DELIVERY, CANCELLATION OF SUBSCRIPTION
3.1. The client is obliged to immediately notify the supplier of any changes to the delivery information filled out in the registration form. If the client fails to notify the supplier of the changes to the form, he/she will be responsible for the damages caused (e.g. flowers not delivered to the new address, deliveries stopped, etc.) 3.2. In case of a request for a temporary or permanent change of the address to which flowers are delivered, it is necessary to inform the supplier of the change by email (firstname.lastname@example.org) at least five business days before the date of the next delivery. 3.3. Subscription may be cancelled if the client fails to pay for the subscription within ten days of the due date or by agreement of the contracting parties. 3.4. The client is entitled to terminate the WOW Flowers subscription contract at any time by email: email@example.com. The contractual relationship negotiated for an indefinite period ends on the last calendar day of the month in which the client sent the notice to the supplier.
4. SUBSCRIPTION PAYMENT
4.1. The supplier will confirm the subscription by sending an invoice to the client. Subscription payments are due each month on the calendar day on which the first subscription payment was made. 4.2. If the deliveries of ordered flowers begin but the client does not pay the subscription fee, then the supplier receives a claim for the flowers received by the client. If the client does not pay for the subscription before the due date, deliveries of flowers may be immediately terminated.
5.1. The client has the right to file a complaint with the supplier for the following reasons: failure to deliver flowers, delivery of damaged flowers, failure to fulfill the agreed service. Complaints and other remarks regarding the deliveries can be made at the email address firstname.lastname@example.org. 5.2. Complaints may be lodged no later than the first business day after the agreed flower delivery date. 5.3. In the case of a legitimate complaint, the supplier will either deliver a replacement flower or pay back a proportional amount of the subscription price to the client.5.4. The client is obliged to ensure free access to the delivery place stated in the registration form and to ensure that the ordered flowers can be handed over in a way that does not damage the flowers (including damage caused by weather) and that it is not possible for an unauthorized person to take the flowers. Otherwise, the client bears sole responsibility for any failure to deliver the flowers, damage to the flowers, or theft of the flowers.
6. PROMOTIONAL CAMPAIGNS
6.1. Promotional campaigns are the activities of the supplier during which the supplier offers and provides special gifts, discounts, or other benefits to the client in the event that the subscription contract is concluded during the course of the promotional campaign. One is entitled to special gifts, discounts, and other benefits if he/she pays the subscription fee for the period. 6.2. The supplier’s obligation to deliver a special benefit expires if the client breaches the conditions set for a particular promotional campaign or if the client is in default on the payment of the subscription (failure to meet the due date). 6.3. Subscription payments made within the period of a special promotional campaign cannot be cancelled, and the number of flowers delivered cannot be reduced during this period.
7. PROTECTION OF PERSONAL DATA
8. CONCLUDING STATEMENTS
8.1. The supplier may manage the subscriptions (receiving orders, reminding the client of unpaid subscription fees, issuing invoices and other accounting and tax documents including complaints, changes, termination of subscription, etc.) according to these terms and conditions through a third party. 8.2. The contractual relationship between the client and the supplier is governed by the provisions of the Commercial Code. 8.3. The supplier may at any time decide to terminate these T&C, but that will not affect the subscription contracts concluded until that time. In the event that the supplier replaces these T&C with new ones, the supplier and the client may agree to change the content of the subscription contract so that the subscription contract will be subject to the new T&C from a certain date. 8.4. Special arrangements between the supplier and the client that deviate from these T&C take precedence. These T&C are valid from 1.1.2019.